Terms and Conditions of Service

General terms and conditions of sale and use of the services, digital manuals, and online courses offered by Matteo Campagna · MCPerformance.

1. Provider and subject matter

These Terms and Conditions (hereinafter "Terms") govern the offer, sale, and provision of services and digital products (hereinafter "Services") supplied by:

Matteo Campagna
Performance Analyst · MCPerformance
Email: [email protected]
VAT number: IT04237651205
Tax code: CMPMTT95T17A944B
Address: Via Garibaldi 23 · 40033 Casalecchio di Reno (BO) · Italy

These Terms apply to any contract concluded through the website matteocampagna.com (hereinafter "Site"). Use of the Site and purchase of the Services constitute full acceptance of these Terms.

2. Definitions

• Provider: Matteo Campagna, as identified in art. 1.
• User: any natural person who accesses the Site or requests the Services.
• Customer: a User who concludes a contract for the purchase of a Service.
• Consumer: a natural person acting for purposes outside any trade, business, craft, or professional activity (art. 3, lett. a, Legislative Decree 206/2005, Consumer Code).
• Services: consulting services, technical analysis, mentoring, digital manuals (PDF), and online courses provided by the Provider.
• Consumer Code: Legislative Decree of 6 September 2005, no. 206, as subsequently amended.

3. Description of Services and products

3.1 Professional consulting services

• Free introductory session (30 minutes): an introductory videoconference session to assess objectives, technical level, and identify the most suitable path. Free of charge and without obligation.
• Single video analysis: technical review of a shooting video provided by the Customer, with a written report containing observations and training recommendations.
• 3-month Performance Analysis programme: a structured programme consisting of periodic video analyses, a personalised training plan, videoconference review sessions, and asynchronous email support.
• Ongoing mentoring: renewable monthly coaching, tailored to the Customer's needs.

3.2 Digital products

• PDF manuals: downloadable content available after purchase, accessible indefinitely on the Customer's devices.
• Free lead magnets: guides and resources offered free of charge in exchange for newsletter subscription.
• Online courses: video content and learning materials accessible via a members-only area on the Systeme.io platform, available for the duration stated at the time of purchase.

4. Formation of contract

The contract is concluded at the moment when:

• for digital products: the Customer completes the purchase process and receives an order confirmation by email containing a summary of the product, the price, and download links;
• for consulting services: the Customer explicitly accepts the Provider's proposal (by email or by signing a written agreement) and pays the first instalment or the full agreed amount.

Before completing a purchase, the Customer is required to verify the information entered, read these Terms, and review the Privacy Policy.

5. Prices, payments, and invoicing

5.1 Prices

Prices published on the Site are expressed in Euros and are inclusive of VAT where applicable, unless otherwise indicated. The Provider reserves the right to modify prices at any time. The applicable price is the one displayed at the time of completing the order.

5.2 Payment methods

Payments are processed through the Systeme.io platform and its certified payment providers (Stripe, PayPal). The Provider does not collect or store sensitive payment data (card numbers, CVV codes, or bank codes).

For consulting programmes lasting more than one month, instalment payment may be agreed upon.

5.3 Invoicing

An invoice will be issued upon the Customer's request, in accordance with applicable tax regulations. To receive an invoice, the Customer must provide billing details (company name, VAT number, recipient code or certified email address) at the time of purchase. In the absence of an explicit request, a receipt or non-fiscal document will be issued in accordance with the applicable tax regime.

6. Delivery and provision

• Digital products (PDF, lead magnets): delivered immediately by email upon payment confirmation, containing a download link. Links remain active for at least 30 days. The Customer is responsible for downloading and storing the files on their own devices.
• Online courses: access granted within 24 hours of payment confirmation, via login credentials sent by email for the members-only area. The access period is that stated on the product page.
• Consulting services: delivery schedule agreed directly with the Customer. The first session is scheduled within 14 business days of order confirmation, unless otherwise agreed.

In the event of technical issues with delivery, the Customer may contact the Provider at the email address indicated in art. 1.

7. Right of withdrawal

7.1 Consumer right of withdrawal

Pursuant to arts. 52 et seq. of the Consumer Code, the Consumer Customer has the right to withdraw from the contract, without giving any reason, within 14 days of the conclusion of the contract (for services) or of receipt of the goods (for digital products on a physical medium).

7.2 How to exercise the right of withdrawal

To exercise the right of withdrawal, the Consumer must communicate their decision by means of an unambiguous statement, sent by email to [email protected], stating: name, purchase email address, order reference, and intention to withdraw.

The model withdrawal form provided at the bottom of this page may be used, but is not mandatory.

7.3 Effects of withdrawal

The Provider will reimburse the Consumer the full amount paid within 14 days of receiving the withdrawal notice, using the same payment method used for the original transaction.

7.4 Exceptions to the right of withdrawal (art. 59 Consumer Code)

8. Warranties and refunds

8.1 No refund beyond the statutory minimum

Beyond what is expressly provided by law, namely the right of withdrawal in the cases and within the limits set out in art. 7, and the statutory conformity warranty under art. 8.2, the Provider grants no refunds. No satisfaction guarantees, voluntary refunds, or returns beyond the statutory minimum are provided. In particular, once the service has been delivered or access to digital content has been granted under the conditions of art. 7.4, amounts paid are non-refundable.

8.2 Conformity of goods/services

Consumer Customers benefit from the statutory conformity warranties set out in arts. 128-135 of the Consumer Code. In the event of defects or non-conformity, the Consumer may request restoration of conformity, a price reduction, or termination of the contract in accordance with the applicable statutory terms.

9. User obligations

The User undertakes to:

• provide accurate and up-to-date personal, contact, and payment details;
• keep their members-area login credentials confidential and not share them with third parties;
• not use the Services for unlawful purposes, purposes contrary to public morality, or purposes that infringe the rights of others;
• not reproduce, distribute, resell, or transfer to third parties any materials received (manuals, videos, course content), unless expressly authorised in writing by the Provider;
• actively cooperate in consulting programmes, providing materials, videos, and information requested in an honest and complete manner.

10. Intellectual property

All content published on the Site and provided through the Services (texts, images, videos, graphics, layouts, code, manuals, and educational materials) is the exclusive property of the Provider or of the respective rights holders, and is protected under Italian and European copyright law (Law 633/1941 and subsequent amendments).

By purchasing a Service, the Customer acquires solely the right of personal, non-exclusive, non-transferable, and non-sublicensable use. The following are expressly prohibited:

• reproducing, even partially, the content for commercial or public educational purposes without written authorisation;
• sharing links, login credentials, files, or recordings with third parties;
• uploading content to public platforms, file-sharing services, or peer-to-peer networks;
• removing watermarks, copyright notices, or references to the author.

Breach of these provisions may result in suspension of access to the Services without entitlement to a refund, as well as the initiation of legal proceedings for damages.

11. Limitation of liability

The Provider makes every effort to deliver high-quality Services grounded in scientific evidence and years of experience. However:

• Technical and performance improvements depend largely on the commitment, consistency, and individual characteristics of the Customer. The Provider does not guarantee specific results (e.g. target scores, competition entry, victories).
• The technical advice provided is educational in nature and does not replace the opinion of doctors, physiotherapists, sports psychologists, or certified athletic trainers. The Customer undertakes to consult qualified healthcare professionals for any clinical or physical concerns.
• The Provider is not liable for injury to persons or damage to property resulting from improper application of technical guidance or from performing exercises without adequate supervision.
• To the extent permitted by law, the Provider's liability is limited to the amount paid by the Customer for the specific Service in dispute.

12. Suspension and termination

The Provider may suspend or terminate the contract, by written notice to the User, in the event of:

• failure to pay the agreed amount within the agreed timeframe;
• breach of the obligations set out in art. 9 or of the intellectual property clauses set out in art. 10;
• conduct that is improper, offensive, or harmful to the dignity of the Provider or of other Customers;
• provision of false personal details or improper use of another person's identity.

In the event of termination due to the User's breach, the Provider will retain the amounts paid as compensation for the loss suffered, without prejudice to the right to claim further damages.

13. Amendments to the Terms

The Provider reserves the right to amend these Terms at any time, including for regulatory compliance or changes to the offering. Amendments will be communicated by publication on the Site with an indication of the effective date. For contracts already in place, the Terms in force at the time the order was concluded will apply, except where amendments are required by law.

14. Governing law and jurisdiction

These Terms are governed by Italian law.

For disputes with Consumer Customers, exclusive jurisdiction lies with the court of the Consumer's place of residence or domicile, where located within Italian territory (art. 66-bis Consumer Code).

For disputes with non-Consumer Customers (professionals, businesses), exclusive jurisdiction lies with the courts of Bologna.

15. Contact

For any queries regarding these Terms, purchased Services, the exercise of the right of withdrawal, or complaints, the Provider may be contacted as follows:

• Email: [email protected]
• Contact page on the Site: Work with me

Average response time: 2 business days.

Model withdrawal form

(This form should be completed and returned only if the Consumer wishes to withdraw from the contract.)